Online Banking FAQs


1. Why doesn't the "Back Button" work?
As a security feature the "Back Button" has been disabled in our Online Banking service. This is to prevent people from hitting the "Back Button" in your absence and gaining sensitive account information.

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2. What do I do if I forgot my password?
You can click on the "Forgot password?" link when trying to sign on to have your password E-mailed directly to the E-mail we have on file that you've provided us, or you can call 864.638.5444 to have one of our Customer Service members to reset your password. Remember when you first login after your password being E-mailed to you or reset you will be asked to change it.

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3. What is Multi-Factor Authentication (MFA)?
Click here for our list of Multi-Factor Authentication FAQs.

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4. Why am I having trouble using Online Banking with my Web-Enabled phone / Smart phone?
Please call our Customer Support members at 864.638.5444 to assist you with this issue.

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5. How do I change the name of my accounts?
You will need to login to the Online Banking service and click "Options". Then go down to your accounts and click "Edit". Check the ones you would like to name and place the name in the text boxes to the right. When you're done click "Submit".

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6. Why can't I access my Bill Pay?
Please call our Customer Support members at 864.638.5444 to assist you with this issue.

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7. Who do I contact with my complaints about the system?
Please Email us at Customerservice@brbwal.com so that we may take your complaint into consideration. When writing to us about your issue with the new system please be detailed as to what you like or don't like.

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8. Why can't I log in to the new system I used the old system?
When we brought the new system online, for security reasons, your old passwords had to be deleted if you were a user prior to July 9, 2010. When loging in for the first time with this system use your Access ID in all lower case and "brb####" where #### are the last four digits of your SSN or EIN. Then you'll be asked to change your password.

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9. How do I change my Access ID?
Please call our Customer Support members at 864.638.5444 to assist you with this issue.

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10. How do I view transactions on an account?
To view the transactions on your account you must first select the account that you'd like to view. Then click "Transactions" from the green bar or any of the avaiable options in the drop down menu when hovering the mouse over "Transactions". By clicking "All Transactions" you will find an extive list of transactions for your account that you currently have selected.

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11. What does "[0010] Login Information is Missing or Invalid" mean?
This means you are entering an incorrect password. If you are having difficulty entering your password you can click on the "Forgot Password" link to have your password emailed to you.

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12. What does "[0011] Login Information is Missing or Invalid" mean?
This means you are entering an incorrect Access ID. Please remember that Access IDs are case sensitive.

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13. What does "[0067] Record Locked" mean?
This means we are doing maintenance on your Online Banking account.

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14. What does "[0080] Your Account Has Been Disabled" mean?
This means your account has been disabled. You will need to call 864.638.5444 to have a Customer Service member to enable your account.

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15. What does "[0082] First Timer User Log In Can Only Be Performed Once" mean?
This mean you're already a user in the Online Banking service.

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16. What does "[3400] Unable to Process Request" mean?
This means that there was an error with the Multi-Factor Authentication. Typically this means you are accessing the Online Banking service with a Web Enabled / Smart phone. Please call Customer Service with this issue.

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Blue Ridge Bank is a member of the FDIC, which insures deposits up to $250,000 under the FDIC's general deposit insurance rules.