Online Banking - Frequently Asked Questions

As a security feature the "Back Button" has been disabled in our Online Banking service. This is to prevent people from hitting the "Back Button" in your absence and gaining sensitive account information.

You can click on the "Forgot password?" link when trying to sign on to have your password E-mailed directly to the E-mail we have on file that you've provided us, or you can call 864.638.5444 to have one of our Customer Service members to reset your password. Remember when you first login after your password being E-mailed to you or reset you will be asked to change it.

MFA stands for Multi-Factor Authentication. MFA is a security feature that all banks with Online Banking services must provide since the 2005 FFIEC Strong Authentication security standards was released.

Please call our Customer Support members at 864.638.5444 to assist you with this issue.

You will need to login to the Online Banking service and click "Options". Then go down to your accounts and click "Edit". Check the ones you would like to name and place the name in the text boxes to the right. When you're done click "Submit".

Please call our Customer Support members at 864.638.5444 to assist you with this issue.

Please Email us at customerservice@brbwal.com so that we may take your complaint into consideration. When writing to us about your issue with the new system please be detailed as to what you like or don't like.

When we brought the new system online, for security reasons, your old passwords had to be deleted if you were a user prior to July 9, 2010. When logging in for the first time with this system use your Access ID in all lower case and "brb####" where #### are the last four digits of your SSN or EIN. Then you'll be asked to change your password.

Please call our Customer Support members at 864.638.5444 to assist you with this issue.

To view the transactions on your account you must first select the account that you'd like to view. Then click "Transactions" from the green bar or any of the available options in the drop down menu when hovering the mouse over "Transactions". By clicking "All Transactions" you will find an long list of transactions for your account that you currently have selected.

This means you are entering an incorrect password. If you are having difficulty entering your password you can click on the "Forgot Password" link to have your password emailed to you.

This means you are entering an incorrect Access ID. Please remember that Access IDs are case sensitive.

This means we are doing maintenance on your Online Banking account.

This means your account has been disabled. You will need to call 864.638.5444 to have a Customer Service member to enable your account.

This mean you're already a user in the Online Banking service.

This means that there was an error with the Multi-Factor Authentication. Typically this means you are accessing the Online Banking service with a Web Enabled / Smart phone. Please call Customer Service with this issue.

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